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cool cat casino reviews 2020

Impossible to withdraw winnings. Maybe they changed the payment system. I was due 1, So the whole process has been over 3 months and I refuse to play. Maybe it was a mistake but I can get no response from them after 4 days of trying. I have had the same issue I have been trying to get my documents processed since august and have been talking to customer support at least three times a week. Then they ended our conversation and put my balance back to 0. I could go on about this casino about the good points and the horrible points but the only really important point to consider is if you get lucky enough to win at their casino can you cash out your winnings? I still have received nothing. Is this considered delaying the facts or do they not want to pay out what I won? Have been waiting for a payment since June, escalated and re-escalation numerous times, between Cool Cat and their sister site Royal Ace I am waiting on approximately 10, I completed all the necessary paperwork and submitted it to customer support. I found another site and won and had the funds within 2 months. Any casino account can be closed at our discretion as part of our policies to ensure game fairness, and to preserve the integrity of company assets and our third-party payment service providers. Next thing you know i have a zero balance. FYI- I never even used any bonuses or codes. Still no contact. How is this acceptable. I also sent several emails of which I got a reply , they assigned a ticket number and would respond within 24 hours …. I thought great.. Dollars on April 15th, the requested verification documents which I sent. This been gonna on 6 weeks now. I have to hound them for every dime.. This is ridiculous and I am concerned if they are going to disappear off the map before I get my money. Still waiting and still getting no response. Same thing happened a year ago and it took over two months to get paid. The REAL gamble here is whether you will ever get what you win… thus , why play here. Just like most of these complaints it has been over two months since I won. If you plan on ever making a withdrawal, forget about it. And in my case the answer is no. This is the chat message I got when I tried to make a withdrawal:. Great news, or so I thought. The most recent line was that everything is now delayed due to their CFO having a heart attack since they are sooooo busy paying out money. It has never taken this long before. I have deposited thousands of dollars, which comes out of my account in 2 seconds, but to not get what you are entitled to is a discrace. Been waiting since late Nov for my withdrawal requests, which had to be split into 4 since the limit is per. They will not respond to calls, emails, or text messages. I wish I had seen all these reviews about cool cat casino before I started playing there.

I withdraw as a check,they kept saying they recommend bank wire. Well before my withdrawl I submitted all paperwork and information needed to withdrawl if I ever won. They sent back a reference number and a note that it would be reviewed and I would hear something within a two day business period of time.

When you try they just cancel your account. I am now on my 4th reference number and still another two days. I have been playing this casino on and off for eight years. Four months and up to process withdrawals is completely unacceptable and the communication and customer service are awful.

Worst experience ever. So Cool cat casino reviews 2020 told them just give me my check but they keep email me to send me a picture of my credit card. It has now been over 2 months. If you play here expect to wait for your payout.

Finally, over six weeks ago I was approved for a much lower amount than I was due as I was playing only on my money, used no bonus, or special code, just deposited my money. I also wish I would of read the reviews.

Clearly something has changed! One week payout max. I sent back another email when those few days were gone and got another reference number assigned and two days before I could hear something.

I will never play there again. My payment has been escalated a bunch of see more. I have been trying to get my can 2020 final table wsop with since March cool cat casino reviews 2020, been getting stonewalled also….

I have been playing and have two pending withdrawals β€” have been waiting since dec 27th and keep telling me it is coming β€” wire is choice bc supposed to be fast.

Now you cant even get in touch with cool cat casino reviews 2020. Gave them another try because I like their games but now again…no payout for check this out two months.

Not only did the cool cat casino reviews 2020 process make it extremely difficult to get through the support people were rude and not helpful at all.

Have you received your money yet? With online casinos becoming more popular I thought Coolcat would fall in line with the other casinos and pay winnings after verification and their deductions. After another moth of endless calls and e mails, I have heard it all. Chatted with an agent he told me that I sent documents to the wrong email address, it was the address that was on the verification form.

Stay away from this casino instead try LincolnSlots Capitalwinaday or Slot land they always pay and pay quickly.

Been waiting for a winnings of Now their not responding to any of my emails and even when I log on do not get the little chat button to chat? I had been a member for many years and payouts were prompt and hassle-free. This was Nov.

I am not really worried about my withdrawal as I am getting the same run around. The only one that has never paid me is Coolcat casinos and I have won much larger amounts. I won over What a disappointment. My withdrawal request was approved in early May, after three weeks of submitting paperwork multiple times. So if being able to get your money back is important to you, you might want to gamble elsewhere. I have been given the run around long enough. At one point they had me re-do all my authorization paperwork again β€” to no avail. They told me that they sent me an email several days before, but I have not ever received an email from them. Every payment I got from this casino has been a hassle. She told me it may take a few more months but i will get paid. How long did yours take? Their phone support is zero. It was a hassle to receive and a headache of emails and chats and such. After dumping in a couple thousand dollars in losses I got lucky and hit for a few hundred dollars on two different slots. They tell me they didnt receive the deposit on their end, however i have receipts. Never received a check even though it was supposedly escalated. Over 3 months ago I finally won! Same old run around waiting on processor , and its been escalated several times. I re-submitted all necessary all paper work, drivers license, copy of any or all credit cards used, electric bill, and bank statement, authorization form. I won a jackpot Feb. I am now into 6 months and can not get them to pay me my final payment. I do chats a week without results. I contacted them yesterday to ask why it had not been processed and was still sitting in my account and they told me it was because they were missing paperwork. What a horrible way to do a customer you call a VIP. Funny it took them only a few seconds to take my money…. I have documentation from eight years ago showing same problem. Never received paperwork, paperwork incomplete, I faxed and e mailed no less than 8 times all my information. The decision is, unfortunately, irreversible.